Integrate telephony into your ERP system
CTI (Computer-Telephony Integration) makes it easier to access and circulate information about telephone calls made and received by connecting them directly to the Proginov ERP system.
The call supervision application associated with your IP telephony infrastructure provides automatic identification of customers', suppliers' and other callers' telephone numbers. Based on Cisco call centre technology, it can be integrated seamlessly into your management applications.
Interaction with the Proginov ERP system is complete. Events can be associated with a response from your Proginov management applications, such as opening the customer record linked to the incoming call number.